When will books ship?
Books in stock here at Legendary Games (the Pirate Campaign Compendium and Sea Monsters) will ship directly from our stock as soon as possible (late December or early January).
All other books associated with the campaign will be shipped directly from the printer. The printer is currently experiencing delays due to the holiday/end-of-year printing rush and staffing restrictions due to COVID, so they are currently projecting delays of 2-4 weeks between when we submit print orders and when they actually get shipped to customers. We’ll be processing print orders quickly as soon as we lock in final pledges and addresses, so our best estimate is that print books will ship from the printer to you in mid to late January.
Last updated: December 14, 2021 01:33
What happens if I need to change my address?
You can change your address manually in Backerkit at any time. When orders are ready to ship, we’ll send out an announcement that we are locking addresses. If you find you have an issue with your address and it already has been locked, let us know via Backerkit support and we can change your address manually from our end.
Last updated: December 14, 2021 01:34
What if my books are damaged in shipment?
If your book is damaged, please take a photograph of the damage to the book, the mailing label for the package, and any damage to the package as well and send those photos to [email protected] so we can file a claim with the printer or shipping service and get new books headed out your way.
Last updated: December 14, 2021 01:36
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.